User Engagement

Product ratings and reviews lets your customers share their honest feedback of your products on your site, for all to see. By being seen to be confident to present genuine customer opinions of your products to the public, new customers will themselves be influenced to purchase by their peers.

Insights gained from ratings and reviews will help you understand how consumers buy, what they value most, and how your brand can fulfil their needs. Proven benefits includes an increase in sales, a reduction in product returns, an increase in natural search results and probably the most important metric of them all, an improvement in customer loyalty. This is the first step to revolutionising your business through the voice of the customer.

Questions and Answers

We also offer the functionality that allows a customer to ask a question about a product and lets you or the manufacturer - it's up to you - answer the question and post it online. This seemingly simple piece of functionality increases conversion rates and generates sales.

While popular in most other parts of the world, this capability has not yet caught on in Australia. Why don't you become one of the first to reap the benefits?

Reviews that Sell

Our clients enjoy the proven success of using our more engaging, more personalised reviews solutions – generating up to 74% higher conversion, up to 50% higher natural search traffic and up to 33% higher average order value (AOV).

Contact Us and let FourFires advise you if ratings and reviews can work well for your site. We can offer you assistance on how to best utilise this model in your strategic plan and drive your ROI in a positive direction.