Selling your products online is one thing, delivering the finished goods to your customer is a whole other issue.

Many clients and vendors make the mistake of focusing solely on the shop-front. Of course, the lure of your new website is glamorous but in reality, "it's all about fulfillment".

However, the not-so-glamorous business of "pick, pack and ship" is where your business will succeed or fail in e-commerce. Run your fulfillment business efficiently and you will enjoy greater margins. Fail in this quest and your competitors will leave you standing.

Most fulfillment processes can be easily adapted to send shipments directly to customers (instead of to stores or to other businesses) but there are a few hard lessons that many retailers have learnt when trying to make this happen. The most fundamental question you will need to ask yourself is whether your warehouse can cope with a high volume of small orders.

Don’t become a victim of your own online success and collapse under the burden of a multitude of small shipments! If you are to earn those higher margins you desire then this issue becomes much more pressing.

The key to a successful fulfillment process is an automated warehouse management system to improve throughput and efficiency.

No matter how efficient your warehouse, most companies still depend on third-party freight companies to deliver their shipments and these costs contribute significantly to overheads. Imagine if you could automatically choose the cheapest freight option for each shipment? Well you can, with our delivery optimisation solution.

Are you ready for the huge impact that E-Commerce could have on your warehouse? Even if you are, you need to think very carefully about your work flow processes. Help us to help you work out everything you need to make the transition a smooth one.

You will almost certainly need a special section of your warehouse to deal with your online customers. We call this the "E-Store". We can help you plan out the layout and equipment needed for your physical e-store.