Service Management

We'd like to make you a promise.

At FourFires we have crafted a unique service offering where we manage all of your vendors on your behalf under a single Service Level Agreement. In fact, depending on the level of service you require, FourFires will take complete responsibility for insuring your vendors deliver as promised and to a quality standard that is contractually committed.

We understand that managing the day to day responsibilities of a vendor can be difficult and can be a burden on your business. At FourFires, we will draft a customised Service Level Agreement (SLA) for you that will clearly articulate our deliverables to you along with a quality statement. FourFires will also provide you with a report every quarter that articulates all activities for that quarter against agreed service levels as well as a detailed summary of issues as required.

At FourFires, we take our promises seriously and will work with you to ensure that your expectations are met. Contact us now and learn more about how we can assist you manage your technology needs.